Safeway Reviews

Want to give kudos to my Herndon Safeway clerk, Cresencia, & bagger, Nick, for always giving stellar service. They continually offer a smile and offer to help in anyway they can. Safeway has many great employees, but these two always meet my expectations! Nick not only greets you inside the store, but also when he sees you outside before you enter the store. Keep up the good work Safeway!
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So slow this week that is USELESS.

Cannot change or see account info even though finally signed in.

No info on when or why reward points expire.

Reward points on stub do no match online, online is less but
And at point has been correct.

Safeway, com programmers do not know how to program and
The site is botched and if you click to go to other pages there it
Drops that you signed in and to be remembered and it just does not
Work.

Eliminate it as a useless piece of crap and just
Make savings like shoppers.

Slow slow slow, no matter how fast computer is
1Gb router and extremely fast computer does not matter
Your software is useless.

Never again can make online purchase and will not.

Safeway has crap website.

Having safeway be the only option in my current area (2 if them are walking distance!) I am fed up with them. Their produce prices are out of control! $7.00 for tangerines!
I brought this up to a cashier who is overweight and sociopathic and his response is "everything is expensive".
They area no caucasians working there and it is clear this is another corporation that only looks for feeble minded spanish speakers and reinforces their victim mentality.
There food options are mostley junk food. I might as well just shop at 711 with their options and price range Smh
I now have to actually look out of town since its nothing but kult like employees for tech companies. Its terrible. I just want to by some fruit and veggies at a reasonable price and not supply the income towards anti--white feeble minded employees who see nothing wrong with 7 dollar tangerines.

Bathroom was not to my standards. Very abrasive toilet paper.

The list you put will stay for a month even you use it or not. It's very hard to figure out which coupons are used or not. The only way you can know is to call customer service. Some of the coupons didn't come out at the register. Call them they just tell you it did with no proof or just to get rid of you. They change a newer system, may help the elderly but hasn't solve the problem.at cvs if you have a reward the minute you used it it gone with in one to two hours. The list you put as for just for you will stay for month or some of them will be gone without you used them becuse of their technical problem. They have to change to different company or the have to find some one who can fix the problem. It has been almost ten years with this kind of problem... good luck solving this.

Horrible, liars.
They agree online to a certain delivery schedule....but they change it, without notification, to a different day.

Absolute disgusting filth is what Safeway delivers. Nasty horrible company on a par with happy shopper. No wonder they went down the pan a few years ago, just wish they had stayed there. I have noticed that mcolls is buying loads of their stuff. That would be right as mcolls are known for selling garbage. Hopefully they will go bust very soon.

For long long time, every time we go to safeway to buy things especially sale stuff, we have to be extremely careful because 8 out of 10 times, we grabbed the wrong products. The sale and non-sale products are all mixed together so we have to match the product code to be sure. And safeway just implements a new digital coupon, the trick is you have to add the products before hand. I am not sure why not give customers less headache and automatically give the discount as any other stores.

Got groceries delivered from the Safeway website. There's a Safeway right by me. Used it, because I had Covid.

Terrible. I didn't get 2/3 of what I ordered -- the stuff that I actually wanted -- and some items were wrong. It's also worth noting that some of the items were past expiration, and another item was soon-to-be expired. I know for a fact that they had a large stock of the items on the shelves.

I will never use their delivery again. Do not recommend.

Unbelievable disgusting filth is what Safeway delivers. Buys very cheap European garbage and sells it at highly inflated prices. The reason they went down a few years ago was because of selling garbage. Seems like they are back doing the same thing. Avoid like the plague anything to do with Safeway. ????????

I have been ordering from Safeway using their Online order and store pickup service since the pandemic started. My first order had 20 items, 13 of them were missing. Yes, two thirds of my order was missing. It was still charged on the receipt, I still paid for all of it, but the items were not in any of the bags. I obviously callded them to get the rest of my order. I waited for a long time, and eventually they came back with "the rest". It wasn't the rest, it was still missing multiples items. At this point I didn't even care, I just wanted to go home. Fast forward to a month later, same thing again! I make an order online containing about 20 or so items, and about a third to half of them were missing! I tried to be patient. I knew that they were struggling just as the rest of us are in this pandemic, there is no need to lash out and ruin someone's day even more. This continued on for the next ELEVEN months! Every month or two I would make an order, go to pick it up (with extra bags in my car), find out several items were missing, using my extra bags to double-up the cold items, and wait another half hour for them to bring out the rest of the items. Most days, I would just go home anyway feeling defeated and not caring about the missing items. I have finally gotten to the point that I can no longer be patient and understanding. This has continued on for nearly an entire year, I have been shorted likely hundreds of dollars worth of items. It blows me away that a company could be this sloppy! I understand maybe missing one or two items on a large order, but to continually and reliably lose a third of all orders is absolutely unacceptable! The only reason I kept coming back is because my family is immunocompromised and there aren't many other services around that offer parking lot order pickup without costing an arm and a leg. But at this point it doesn't even matter if I have to pay double at Whole Foods if I ACTUALLY get my order! I'm never shopping at Safeway again, you have permanently lost a customer.

I placed order on safeway.com 2 days in advance. On delivery date, I waited for 4 hours without any delivery, but on the order status is closed. Since I got no notice from store for cancellation of order, so I contacted Customer Service online. The CSR was trying to help, but all they can do is sent E-mail to the store to find out the reasons (of course, there was no reply from store at all).
After no reply from store, the CSR wanted me to place another order so the CSR can manually put in request for me, but the order have to be placed 4 days before the delivery date. Which I did as instructed and confirmed with the CSR that everything is set to go.
On delivery date, before the 4 hours wait, I contacted CSR to confirm the order was in process for delivery. The CSR confirmed and mentioned that a driver has been assigned for the delivery. Just to make sure everything run as planned, I requested the store phone number to confirm.
The store Home Shopping manager told me they are not fulfilling the order, they never received the CSR request etc. Very rude and careless of what she is doing to the customer.
I contacted the CSR again, then being transfer to the Supervisor, and was told there must be some operation issues. The supervisor said she will forward the issue to the operation manger and someone will contact me back.
Of course, there is no one contact me back, there is no delivery, and even no notice of none delivery.
Not a dependable grocery services for family.